Kokio Kitchens ("we", "us", "our") respects your privacy. This policy explains what information we collect when you reach out to us, how we use it, and the choices you have.
When you submit an enquiry through our website forms or through lead forms on Meta platforms (Facebook and Instagram), we may collect:
We only collect what is necessary to respond to the enquiry you have submitted.
Your information is used solely to:
We do not use your information for any purpose beyond responding to your specific enquiry, unless you separately opt in to further communications.
We do not sell, rent, or trade your personal information to third parties. Information collected via Meta lead forms is shared with us in accordance with Meta's own data policies, which govern how that platform handles your submission on its end.
We may share limited information with trusted service providers (such as CRM or communication tools) solely to help us fulfil your enquiry, and only under obligations to keep it confidential and secure.
We retain enquiry information only for as long as necessary to respond to your request and maintain reasonable business records, after which it may be securely deleted or anonymised.
You may request access to, correction of, or deletion of your personal information at any time by contacting us directly. We will respond to reasonable requests promptly.
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse.
If you have any questions about this policy or how your information is handled, please contact us through kokio.ae or our official social channels.